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      • Meth Case Study One-107ug/100cm2
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      • Meth Case Study Three-0.1ug/100cm2
      • Meth Case Study Four-8.3ug/100cm2
      • Meth Case Study Five-20.7ug/100cm2
      • Meth Case Study Six-1.32ug/100cm2
      • Meth Case Study Seven-4.4ug/100cm2
      • Meth Case Study Eight-5.7ug/100cm2
      • Meth Case Study Nine-53ug/100cm2
      • Meth Case Study Ten->100ug/100cm2
      • Meth Case Study Eleven-42.9ug/100cm2
      • Meth Case Study Twelve-7.8ug/100cm2
      • Meth Case Study Thirteen-20ug/100cm2
      • Meth Case Study Fourteen-NA
      • Meth Case Study Fifteen-0.13ug/100cm2
      • Meth Case Study Sixteen-107ug/100cm2
      • Meth Case Study Seventeen-45.09ug/100cm2
      • Meth Case Study Eighteen-9.9ug/100cm2
      • Meth Case Study Nineteen-245ug/100cm2
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    • Useful Links >
      • Meth Xpert Newsletter >
        • Meth Xpert 2018 Newsletters >
          • Meth Xpert Newsletter - Volume 1 Issue 1
          • Meth Xpert Newsletter - Volume 1 Issue 2
          • Meth Xpert Newsletter - Volume 1 Issue 3
          • Meth Xpert Newsletter - Volume 1 Issue 4
      • Meth Xpert 2019 Newsletters >
        • Meth Xpert Newsletter - Volume 2 Issue 1
        • Meth Xpert Newsletter - Volume 2 Issue 2
        • Meth Xpert Newsletter - Volume 2 Issue 3
        • Meth Xpert Newsletter - Volume 2 Issue 4
        • Meth Xpert Newsletter - Volume 2 Issue 5
        • Meth Xpert Newsletter - Volume 2 Issue 6
        • Meth Xpert Newsletter - Volume 2 Issue 7
        • Meth Xpert Newsletter - Volume 2 Issue 8
        • Meth Xpert Newsletter - Volume 2 Issue 9
        • Meth Xpert Newsletter - Volume 2 Issue 10
        • Meth Xpert Newsletter - Volume 2 Issue 11
        • Meth Xpert Newsletter - Volume 2 Issue 12
      • Meth in the News >
        • Meth Standards In The News
        • Gluckman Report
      • Meth Testing Standards NZS 8510:2017 >
        • Pure Property
      • Our Partners
  • Contact Us
    • Site Map
    • Complaints and Appeals
    • Internet Privacy Policy
    • Impartiality Policy
  • Blog
  • Home Testing
    • Why Us
    • Why Test
    • Suspect Your House
    • Get Meth Tested
    • Testimonials
  • Services
    • Methamphetamine Assessment Process eBook >
      • Methamphetamine Assessment Ladder
    • Screening Assessments - Indicative - Step 1 >
      • Meth Xpert Report Compliance Check
    • Screening Assessments - Comprehensive - Step 2
    • Detailed Site Assessment - Step 3
    • Decontamination Company Information and Requirements - Step 4
    • Post Decontamination Assessment - Step 5
    • Vehicle Testing
    • Methamphetamine Contamination Training Seminars
    • Expert Witness
  • Book a Test
    • Booking Form
    • Terms & Conditions
  • Locations
    • Auckland >
      • Meth in Auckland
    • Waikato >
      • Meth in Waikato
    • Wellington
  • Franchises
  • Qualifications
  • Meth Info
    • Meth Calculator
    • What is Meth?
    • Names for Meth
    • Forms / Uses / Ingredients
    • Environmental Methamphetamine Exposures and Health Effects >
      • Meth Case Study One-107ug/100cm2
      • Meth Case Study Two-42ug/100cm2
      • Meth Case Study Three-0.1ug/100cm2
      • Meth Case Study Four-8.3ug/100cm2
      • Meth Case Study Five-20.7ug/100cm2
      • Meth Case Study Six-1.32ug/100cm2
      • Meth Case Study Seven-4.4ug/100cm2
      • Meth Case Study Eight-5.7ug/100cm2
      • Meth Case Study Nine-53ug/100cm2
      • Meth Case Study Ten->100ug/100cm2
      • Meth Case Study Eleven-42.9ug/100cm2
      • Meth Case Study Twelve-7.8ug/100cm2
      • Meth Case Study Thirteen-20ug/100cm2
      • Meth Case Study Fourteen-NA
      • Meth Case Study Fifteen-0.13ug/100cm2
      • Meth Case Study Sixteen-107ug/100cm2
      • Meth Case Study Seventeen-45.09ug/100cm2
      • Meth Case Study Eighteen-9.9ug/100cm2
      • Meth Case Study Nineteen-245ug/100cm2
      • Meth Case Study Twenty-31ug/100cm2
      • Meth Case Study Twentyone-2ug/100cm2
      • Meth Case Study Twentytwo-250ug/100cm2
      • Meth Case Study Twentythree-125ug/100cm2
      • Meth Case Study Twentyfour-25ug/100cm2
      • Meth Case Study Twentyfive-3.5ug/100cm2
    • New Zealand Drug and Meth Statistics
    • How Homes are Affected >
      • Timeline of Meth Contamination of Homes
      • Use Vs Manufacture of Meth
    • Presentations and Interviews >
      • Household Contamination with Methamphetamine: Knowledge and Uncertainties
    • Cleaning/Fixing Contaminated Property
    • What to Look for
    • What To Do
  • Property Owners
    • Signs of Meth Use
    • Ongoing Protection
    • When To Test
    • Useful Links >
      • Meth Xpert Newsletter >
        • Meth Xpert 2018 Newsletters >
          • Meth Xpert Newsletter - Volume 1 Issue 1
          • Meth Xpert Newsletter - Volume 1 Issue 2
          • Meth Xpert Newsletter - Volume 1 Issue 3
          • Meth Xpert Newsletter - Volume 1 Issue 4
      • Meth Xpert 2019 Newsletters >
        • Meth Xpert Newsletter - Volume 2 Issue 1
        • Meth Xpert Newsletter - Volume 2 Issue 2
        • Meth Xpert Newsletter - Volume 2 Issue 3
        • Meth Xpert Newsletter - Volume 2 Issue 4
        • Meth Xpert Newsletter - Volume 2 Issue 5
        • Meth Xpert Newsletter - Volume 2 Issue 6
        • Meth Xpert Newsletter - Volume 2 Issue 7
        • Meth Xpert Newsletter - Volume 2 Issue 8
        • Meth Xpert Newsletter - Volume 2 Issue 9
        • Meth Xpert Newsletter - Volume 2 Issue 10
        • Meth Xpert Newsletter - Volume 2 Issue 11
        • Meth Xpert Newsletter - Volume 2 Issue 12
      • Meth in the News >
        • Meth Standards In The News
        • Gluckman Report
      • Meth Testing Standards NZS 8510:2017 >
        • Pure Property
      • Our Partners
  • Contact Us
    • Site Map
    • Complaints and Appeals
    • Internet Privacy Policy
    • Impartiality Policy
  • Blog
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COMPLAINTS
& APPEALS
PROCEDURE

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What do I do if I have a complaint?

If you have a complaint or would like to make an appeal  –  you must inform Meth Xpert NZ Ltd management as soon as reasonably possible.

Complaints and appeals are to be submitted in writing either by email or through addressed mail, or through our contact us page on the Meth Xpert NZ Ltd web site.

Meth Xpert NZ  will acknowledge the complaint in writing, within 14 days.

Meth Xpert NZ Ltd management will assess the complaint to ascertain if it relates directly to inspection activities performed by Meth Xpert NZ Ltd.

If the complaint does not relate to inspection activities the complainant will be advised in writing as soon as practicable and within a timely manner.

If the complaint relates to inspection activities Meth Xpert NZ Ltd management will do all that is necessary to investigate the complaint or appeal. The investigation will be lead by personnel not directly responsible for the inspection activities to ensure no discrimination to the complainant occurs.

The personnel who conducts the investigation will discuss their findings with management staff who will do all that is possible to come up with a solution to your problem within 60 days of complaint unless more time is requested and deemed necessary.
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